Our product exchange policy aims to provide customers with complete security regarding products purchased from our store. Free products are not eligible for exchange under any circumstances. All our products have a warranty against manufacturing defects. We also exchange products that are different from what the customer ordered. If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make an exchange:

1. Please inform our team about the problem via our email (email@yourmailhere.com.br), sending clear photos or videos of the defective product or the wrong product you received, within 3 days of receipt. Please note, we will not process exchanges or refunds after this period.

2. Your complaint will be reviewed within a maximum of 2 business days and, if the problem is confirmed, we will contact you via email and you can choose one of the following options:

• Receive a refund of the amount paid.

• Receive a new product identical to the one ordered.

• To receive a product of similar value.

• Receive a coupon with the product's value to use on future purchases.