These general TERMS & CONDITIONS of use and purchase and sale are in compliance with Law 12.965 / 2014 (Marco Civil da Internet) and apply to services provided by the legal entity COMERCIO DO VESTUÁRIO CAROLINE PERINO LUXURY GOODS LTDA, duly registered under CNPJ nº 33.146 .919 / 0001-47, e-mail: contact@carolineperino.com, established at:
RUA CORONEL BORDINI 752/502 BAIRRO AUXILIADORA PORTO ALEGRE-RS-BRASIL CEP 90440-003
Represented by:
CAROLINE PERINO, as a DIRECTOR and duly qualified in the company's articles of association.
Hereinafter called WEBSITE PUBLISHER called CAROLINEPERINO.COM, with the following
address: WWW.CAROLINEPERINO.COM.
I. THE OBJECT
The purpose of the CAROLINEPERINO.COM website is to provide distance selling services and
electronic products and services, aimed at the following activity:
SALE OF CLOTHING AND ACCESSORIES
II. ACCEPTANCE OF GENERAL TERMS & CONDITIONS OF USE AND PURCHASE AND
SALE
All those who wish to have access to the services offered through the CAROLINEPERINO.COM
website must first inform themselves about the rules that make up this instrument, which will be
available for prompt and wide consultation, in a direct link on the website itself.
When using the CAROLINEPERINO.COM website, the user fully accepts these rules and
undertakes to observe them, under the risk of applying the applicable penalties. Before starting any
navigation on the website, the user should be aware of any changes or updates that have occurred
in these terms.
The user may also be notified by e-mail or directly on the website of any changes to these rules.
If you do not agree with any of the rules described here, the user must immediately refrain from
using the service. If it is of interest to you, you can also contact customer service to present your
reservations.
III. NAVIGATION
The publisher of the CAROLINEPERINO.COM website is committed to using all the technical
solutions at its disposal to allow access to the service 24 (twenty four) hours a day, 7 (seven) days
a week. However, it may, at any time, interrupt, limit or suspend access to the website or to some
of its pages, in order to carry out updates, content modifications or any other action deemed
necessary for its proper functioning.
The present general terms & conditions of use and purchase and sale apply to all extensions of
the CAROLINEPERINO.COM website on social networks or communities, both existing ones and
those that may be implemented.
IV. SITE MANAGEMENT
For good management, the editor of the website CAROLINEPERINO.COM may, at any time:
a) suspend, interrupt or limit access to all or part of the website;
b) remove any information that may disturb the functioning of the website or that is in conflict
with the rules of Brazilian law or international law;
c) suspend the site in order to carry out updates and modifications.
V. REGISTRATION
The services available on the CAROLINEPERINO.COM website can only be accessed by fully
capable people, as defined by the Brazilian civil code. Disabled people will only be able to access
the site through their legal representatives who will be responsible for compliance with these rules
and those who are relatively capable will be duly assisted, under the terms of the Brazilian civil
code (Law 10,406, of January 10, 2002).
Legal entities may also register, through their legal representatives, as established in their contract
or bylaws and in the relevant Brazilian legislation.
The user will be allowed to keep only one account with the CAROLINEPERINO.COM website, so
that duplicate accounts will be automatically disabled by the website publisher, without prejudice to
any applicable legal penalties.
For registration on the CAROLINEPERINO.COM website, the user must provide all the required
data, committing to provide accurate, true and updated information, responding civilly and
criminally, for the veracity, accuracy and authenticity of the data provided.
The user must provide a valid e-mail address, through which the website will make all necessary
contacts. All communications sent to the said address will be considered read by the user, after
two (02) days have elapsed, the user being committed to regularly consult the messages received
and to respond to them within a maximum period of five (05) days, under pity to be considered that
it has nothing to oppose the entire content of the message sent to it.
After confirming his registration, the user will have a personal login (nickname) and password of his
choice, which must be used, exclusively by him, to access his account on the
CAROLINEPERINO.COM website.
By effecting your registration, the user agrees that his LOGIN and PASSWORD will correspond to
his IDENTITY and SIGNATURE for the purposes of accessing the CAROLINEPERINO.COM
website, committing himself to maintain absolute confidentiality of this information, as it will be his
entire responsibility the use made of them by third parties to whom they come to know their access
data to the site. The user also undertakes to immediately report any suspicious or unexpected
activities to his account to the website publisher.
It will not be allowed to assign, sell, rent or transfer your account in any way, even if temporarily, as
it is personal and non-transferable.
Any user who fails to comply with any of the rules contained in this instrument will be automatically
unsubscribed, being forbidden to register again on the website.
The user may, at any time and without justification, request the cancellation of his registration with
the CAROLINEPERINO.COM website. Your unsubscription will be carried out as soon as possible,
as long as open debits are not verified.
VI. RESPONSIBILITIES
The publisher will be responsible for the defects or defects found in the services provided by the
CAROLINEPERINO.COM website, as long as it has given them cause. Defects or technical or
operational defects originating in the system itself, due to the instability of the internet, the user, or
any other cause that is outside the sphere of activity of the website publisher, will not be your
responsibility.
The publisher is responsible only for the information that it has disclosed or included on the
website, so that the information entered or provided by the users, especially their comments, and
their personal profile, will be the sole responsibility of the respective (s) issuer (s).
The user is also responsible for:
a) for the correct use of the website and its services, valuing good coexistence, respect and
cordiality in the relationship with other users;
b) for compliance with the rules contained in this instrument, as well as rules of national and
international law;
c) for protecting your account access data (login and password).
The publisher will not be responsible for:
a) the intrinsic characteristics of the internet, mainly related to the reliability and the origin of
the information circulating in this network;
b) for the contents or illegal activities practiced by user (s) or third party (s) through its website.
VII. EXTERNAL LINKS
The CAROLINEPERINO.COM website may contain external links redirecting the user to other
internet pages, over which the publisher has no control, so that it is exempt from any responsibility
for the content found on these sites and services.
The inclusion of any type of illegal, violent, controversial, pornographic, xenophobic, discriminatory
or offensive information and any other information that may cause any kind of damage or injury to
honor and good customs will not be allowed.
The publisher reserves the right to immediately remove any link that may lead to its own service, if
the source page is not in accordance with its editorial policy or in breach of legal, ethical and good
manners.
VIII. COPYRIGHT
The structure of the CAROLINEPERINO.COM website, as well as, but not limited to, text, graphics,
logos, button, icons, images, audio clips, videos, data compilations, and the compilation thereof
(the ‘Content’) and other applications and information that comprise it are the property of the
publisher, our affiliates, our partners or licensors and are protected by the Brazilian and
international legislation regarding intellectual property.
Any representation, reproduction, adaptation or partial or total exploitation of the contents, brands
and services proposed by the website, by any means whatsoever, without prior express and
written authorization from the publisher, is expressly prohibited, and subject to applicable civil and
criminal measures. Only those elements that are expressly designated on the website as free of
copyright are excluded from this provision.
The access does not generate for the user any intellectual property right related to the information
inserted or supplied by him or to elements of the website, which are the exclusive property of the
publisher.
It is forbidden for the user to include data on the website that may modify its content or
appearance.
IX. OFFERS AND PRODUCTS
Through the CAROLINEPERINO.COM website, the publisher provides the customer with a catalog
or an online store presenting exactly the products and services sold. Products and services are
described and presented with the highest possible degree of precision, containing correct, clear,
precise, ostensible information and in English language about their characteristics, qualities,
quantity, composition, price, guarantee, validity and origin, among others. other data, as well as the
risks they pose to the user's health and safety.
Products and services are offered for sale up to the limit of available stock. Prices and fees for the
sale of products and services are accurately reported in the catalog or online store.
Before finalizing the purchase on a certain product or service, the user must be informed about its
specifications and its destination, as well as the age group for which it is recommended. In the
case of a product or service acquired within the scope of offers, the user must also observe the
conditions for their application.
Offers will be made available on the website at the publisher's convenience. They can be
completed before the scheduled deadline, if the stock is finalized and it is not possible to restore it
with the suppliers of the site.
The CAROLINEPERINO.COM website may offer the online user the option of purchasing a
product that is not in stock. Wishing to make use of this possibility, the user must make the
advance payment of the product, at the time of the order, since only with payment will it start its
production. The user has the option to choose size, color, and even material, depending on the
product. After making his choices on the website, he will order your product, which will be
manufactured from scratch, especially for him.
In these cases, the user will waive his right to repent, as well as to exchange or return the
product that will have been made especially for him. Unless the product sent is defective or
drastically diverges from the product chosen by the user
X. PRICES
The seller reserves the right to modify the prices of products and services at any time, by posting
them on the CAROLINEPERINO.COM website.
The rates in force at the time of order closing will be applied, subject to availability of products and
services on this date.
Prices may be indicated in more than one currency, giving the customer the possibility to choose
the currency that is most convenient to them, however they will not include delivery fees, which will
be specified separately and clearly informed to the customer before the payment is made. request.
The total order amount, including all fees, will be indicated prior to final order validation.
XI. PAYMENT
Payment for the order must be made in cash, using the following means:
Credit card, Pay Pal and Secure Pag.
XII. DELIVERY
The delivery time for products or services purchased on the CAROLINEPERINO.COM website will
be informed at the time of order, in working days. The delivery time is calculated according to the
stock, the region, the invoice issuing process and the order preparation.
After completing the order, it will not be possible to change the form of payment, the address or the
delivery terms of the product, especially with regard to the priority or advance of delivery.
Deliveries will be made through a company specializing in the parcel transport industry, specially
contracted for this purpose. Right after sending the order, the customer will be informed about the
responsible company, as well as about its delivery policy, such as the days and times when it can
be carried out. He will also be informed of the order registration number, if any, to monitor the
delivery of your product via the internet.
The publisher is not responsible for the assembly or disassembly of products, nor for their
transportation, considering that the customer will choose the form of transportation that is most
convenient for him.
XIII. THE RIGHT OF REPENTANCE
Within the period of 7 (seven) days, counted from the date of receipt of the product or service, the
customer may withdraw from the purchase and request the return of the amounts paid, without the
need to present any justifications.
In this case, he must return the purchased product or service to the seller, under the same
conditions in which he received it, bearing the expenses resulting from the return of the product.
The refund of the amount paid will occur in the same form and payment terms made by the
customer and after receiving the product by the website publisher and found that it is in the same
conditions as it was delivered to the customer.
When the product purchased by the customer is not in stock and / or is developed in a
special and specific way for him, upon prior analysis of a detailed description on the website, the
editor of the website is still at his disposal to clarify any eventual doubt, the manufacture of the
product will only occur upon your approval and authorization, the customer will waive its right of
regret at the time of its manufacturing authorization and consequent payment, except in
relation to any drastic disparity between the product delivered to it and the final product or in case
of any product defect.
XIV. EXCHANGES AND RETURNS
The exchange and return policy of the CAROLINEPERINO.COM website will be governed by the
Consumer Protection Code (Federal Law No. 8,078, of September 11, 1990).
Aside from the customer's regret, the exchange or return of purchased products or services will
only be carried out by checking for defects in quality or quantity that make them unfit or unsuitable
for the consumption they are intended for or that decrease their value. Products or services that
are inconsistent with the information on the container, packaging, labeling or advertising message
may also be exchanged or returned, subject to variations arising from their nature.
The user must inform the seller, through his customer service, as soon as he finds an addiction to
the purchased product or service. If, within a maximum period of 30 (thirty) days, it is not possible
to resolve the defect or, regardless of this period, the replacement of the addicted parts may
compromise the quality or characteristics of the product or service, decrease its value or be a
product or essential service, the customer may choose to substitute the product for another of the
same type or to re-perform the service, return the amount paid or proportionally lower the price.
When the product purchased by the customer is not in stock or has been developed in a
special and specific way for him, upon prior analysis of a detailed description on the website, the
editor of the website is still at your disposal to clarify any eventual doubt, so that the manufacture
of the product will only occur upon its approval and authorization, the client will need to
renounce its right of regret at the time of its manufacturing authorization, except in relation to
an eventual drastic disparity between the project that was given to it delivered presented and the
final product or in case of any product defect.
XV. USER SERVICE SERVICE
In case of doubts, suggestions or problems with the use of the CAROLINEPERINO.COM website,
the user will be able to contact his customer service directly by e-mail:
contact@carolineperino.com, or by phone: +55 (51) 99138 6785 These user support services will
be available on the following days and times:
MONDAY TO SATURDAY: 10 am to 6 pm (Brasília time zone, Brazil, GMT-3)
The user may also choose to send correspondence to the address of the
CAROLINEPERINO.COM website, which follows:
RUA CORONEL BORDINI 752/502
BAIRRO AUXILIADORA
PORTO ALEGRE-RS-BRASIL
CEP 90440-003
XVI. SANCTIONS
Without prejudice to other applicable legal measures, the publisher of the
CAROLINEPERINO.COM website may, at any time, warn, suspend or cancel the user's account:
a) that breaches any of the devices contained in this instrument;
b) to fail to comply with their user duties;
c) to commit fraudulent or intentional acts;
d) providing any incorrect information;
e) whose behaviour constitutes or may imply an offence or damage to a third party or to the
website itself.
XVII. CHANGES
This version of the general terms & conditions of use and purchase and sale was last updated
on: 08/31/2020.
The publisher reserves the right to modify, at any time and without any prior notice, the website
and services, as well as these rules, especially to adapt them to the evolution of the
CAROLINEPERINO.COM website, whether by making new features available, either by removing
or modifying existing ones.
Thus, the user is invited to periodically consult this page to check for updates.
The user who uses the service, after making changes to the general terms & conditions,
demonstrates his agreement with the new rules. If you disagree with any of the changes, you must
immediately request the cancellation of your account or submit your reservation to the customer
service, if you wish.
XVIII. APPLICABLE LAW AND JURISDICTION
In order to resolve disputes arising from this instrument, the rules in force in the territory of the
Federative Republic of Brazil will be fully applied.
Any disputes should be submitted to the district of Porto Alegre, RS, Brazil, where the
headquarters of CAROLINEPERINO.COM and the publisher of this website are located.
